Refund Policy - Toll Plaza Payment

Refund and Cancellation Policy

1. Introduction

At Sustain Focus, customer satisfaction is our top priority. We specialize in providing services for toll plaza payments and FASTag recharge solutions. If you are dissatisfied with your service experience, we are committed to resolving your concerns promptly and transparently. Please review our policy below to understand your rights regarding refunds and cancellations for toll plaza payments and FASTag recharges.

2. Refund Eligibility

2.1 Eligibility Period

Refund requests for toll plaza payments and FASTag recharge services must be made within 7 days from the date of the service transaction. Requests submitted after this period will not be considered.

2.2 Conditions for Refund

Refunds may be issued under the following circumstances:

Service Not Delivered: If payment for a toll or FASTag recharge was successful, but the service (recharge or payment) was not delivered.
Incorrect or Duplicate Service: If a payment was made for a toll or FASTag recharge but the service was either incorrect (e.g., wrong vehicle or toll) or duplicated.
Technical Errors: In the event of technical errors such as multiple charges for the same service or failure to apply the recharge to your FASTag account.
To initiate a refund, you must provide valid proof of the transaction, such as a payment receipt, payment ID, or reference number.

2.3 Non-Refundable Services

Refunds are not applicable in the following cases:

Service Successfully Delivered: If the toll payment or FASTag recharge was processed successfully, no refund will be issued.
Complimentary Services: Any free services or promotional offerings that are part of a special deal or promotion are non-refundable.

3. Refund Process

3.1 Requesting a Refund

Customers must contact our support team to initiate a refund request:

Email: info@sustainfocus.in
Phone: 020-43546413

3.2 Processing Time

Eligible refunds for toll payments, FASTag recharges, or technology service solutions will be processed within 3 business days of approval.

3.3 Refund Method

Refunds will be credited directly to the original method of payment (bank account, credit card, debit card, or digital wallet) used at the time of transaction.

4. Late or Missing Refunds

If you haven't received your refund:

First, recheck your bank or payment account.
Then, contact your credit card company or bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@sustainfocus.in.

5. Contact Information

For refund-related queries, complaints, or additional support, please get in touch with us:

Email: info@sustainfocus.in
Phone: 020-43546413
Website: www.sustainfocus.in

Office Address:
Sustain Focus
AP81, Smartworks, Koregaon Park, Mundwa,
Pune – 411036, India